Frequently Asked Questions
Everything you need to know about shopping with Petal & Pup.
How long does shipping take within the USA?
Standard shipping typically takes 3-7 business days, while express shipping options are available at checkout for delivery within 1-3 business days.
What is your return policy?
We accept returns for a store credit within 30 days of delivery. Items must be in original condition with tags attached and free of any makeup or perfume marks.
Can I exchange an item for a different size?
We offer a seamless exchange process via our returns portal. If the size you need is in stock, you can select it during the return request to secure your new fit.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
Do you offer Buy Now, Pay Later options?
Yes, we support Afterpay and Klarna, allowing you to split your purchase into four interest-free installments.
How do I know which size to choose?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific garment measurements.